Accessibility

Establishment of Accessibility Policies

2015 and ongoing

Book Depot’s Accessibility Policy was implemented in 2015. The Policy affirms our commitment to meeting the accessibility needs of persons with disabilities in a timely manner and governs the way that Book Depot will achieve accessibility. The policy is posted on our corporate website (www.bookdepot.ca) and will be provided in alternate formats upon request.

Accessibility Plans

2015 and ongoing

Book Depot created this Multi-Year Accessibility Plan outlining the Company’s phased-in strategy for identifying, removing and preventing barriers to accessibility. The plan will be reviewed and updated at least once every five (5) years. The plan is posted on our corporate website (www.bookdepot.ca) and will be provided in alternate formats upon request.

Procuring or Acquiring Goods, Services or Facilities

Book Depot strives to incorporate accessibility design, criteria and features when procuring or acquiring goods, services or facilities, where it is practicable to do so. Where it is not practicable to do so and upon request, explanation will be provided.

Self-Service Kiosks

Book Depot does not currently have self-service kiosks.

Training

2011 and ongoing

Book Depot ensures appropriate training for all team members, any volunteers and those who provide services on our behalf on the standards set by provincial legislation regarding accessibility as well as any aspect of local human rights legislation relating to persons with disabilities. Training is provided as soon as practicable and whenever Book Depot alters its policies and practices regarding accessibility. We keep a record of training provided, including the dates training was provided and the number of individuals to whom it was provided.

Feedback

January 1, 2016 and ongoing

Book Depot ensures its processes for receiving and responding to feedback are accessible by providing or arranging for the provision of accessible formats and communication supports upon request – in a timely manner and at no extra cost. Feedback will be accepted by the Customer Experience Department at 1-888-402-7323, or in writing to Book Depot, Customer Experience, 67 Front Street North, Thorold, Ontario L2V 1X3.

Accessible Formats and Communication Supports

January 1, 2016 and ongoing

Upon request Book Depot will provide or arrange for the provision of accessible formats and communications supports for persons with disabilities, in a timely manner and at no extra cost. Book Depot will consult with the person making the request to determine the suitability of the accessible format or communication support.

Emergency Procedure, Plans or Public Safety Information

January 1, 2012 and ongoing

Emergency procedures and public emergency safety information that is prepared by Book Depot and made available to the public is done so in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Accessible Websites and Web Content

January 1, 2021 and ongoing

Internet websites and web content to conform with WCAG 2.0 at Level AA, except where not practicable.

Recruitment, General and Recruitment, Assessment or Selection Process

January 1, 2016 and ongoing

Book Depot’s recruitment, assessment and selection processes have been reviewed and modified to ensure that:

• All job applicants and the public are notified that accommodation is available during the recruitment process on request, as specified in job postings
• Applicants with disabilities are informed during the scheduling of interviews and assessments that accommodation is available
• If an applicant requests accommodation, we will consult with them to arrange for the provision of suitable accommodation that takes into account the applicant’s needs due to disability
• Team members responsible for recruitment, assessment, selection, and onboarding understand the accommodation requirements and process to be able to fulfil accommodation requests in an effective and timely manner

Notice to Successful Applicants

January 1, 2016 and ongoing

When making offers of employment, Book Depot notifies the successful applicant of our policies for accommodating team members with disabilities.

Informing Team Members of Supports

January 1, 2016 and ongoing

Book Depot ensures new team members are provided with information about our accessibility policies via our orientation and onboarding processes as soon as practicable after employment begins.

Accessible Formats and Communication Supports for Team Members

January 1, 2016

Upon request, Book Depot will consult with and provide a team member with a disability with suitable accessible formats and communication supports for information that is needed in order to perform their job and information that is generally available to team members in the workplace.

Workplace Emergency Response Information

January 1, 2012 and ongoing

Where team members are unable to follow the standard emergency plan for their work location as the result of temporary or permanent disability, Book Depot will develop and keep updated alternate emergency preparedness plans. The team member, as well as any designated assistant(s) the team member consents to, are provided with the emergency response information.

Documented Individual Accommodation Plans

January 1, 2016 and ongoing

Book Depot has procedures in place for developing and updating, as required, documented individual accommodation plans, which outline the method(s) by which requesting team members will be assessed and represented, how they can participate in the plan’s development, and the method by which a copy of the plan will be provided to the team member in a format that takes their accessibility needs into account

Return to Work Process

January 1, 2016 and ongoing

Book Depot has a return to work process in place for team members who have been absent from work due to a disability and require accommodation in order to return to work. The return to work process includes documented individual accommodation plans.

Book Depot continues to provide appropriate training to team members responsible for supporting the return to work process for individuals who require accommodation in order to return to work.

Performance Management

January 1, 2016 and ongoing

Book Depot ensures the accessibility needs and individual accommodation plans of team members with disabilities are taken into account in the performance management process.

Book Depot continues to provide appropriate training to team members responsible for supporting or impacting performance management.

Career Development and Advancement

January 1, 2016 and ongoing

Book Depot ensures that the accessibility needs and individual accommodation plans of team members with disabilities are taken into account in our career development and advancement processes.

Book Depot continues to provide appropriate training to team members responsible for supporting career development and advancement.

Redeployment

January 1, 2016 and ongoing

Book Depot ensures that the accessibility needs and individual accommodation plans of team members with disabilities are taken into account in our redeployment process.

Book Depot continues to provide appropriate training to team members responsible for supporting redeployment.